Support Level Agreement
Staff augmentation, an external support department, and our entire team…added to yours!
Being an industry leader in the ERP services and support field, our ERP Support Level Agreements (SLA) are rapidly catching on! Currently, we have over a dozen customers using our team to supplement their internal team.
Strategically priced to provide excellent support and knowledge at a cost savings, we can actively support: Symix, Syteline, MFG/Pro, Encompix, JD Edwards, Oracle, MAPICS XA, MAPICS XP, SAP, Sap One, Navision, Axapta, Microsoft Dynamics AX, Great Plains, FourthShift, and Epicor.
By partnering with our team of ERP experts, on both the technical and functional sides, our Support Level Agreements will help you to reduce your in-house information systems resource costs by bringing our team of 25 resources to your near-immediate benefit when the situation is critical. Our typical resolution for a System down situation is under an hour, while our accessibility and expert knowledge is simply without comparison. We maintain vendor agreements to have the “internal” access and inside knowledge to respond quickly and correctly to your support needs.
Working with you and considering your budget as well as organizational needs, we target a service plan to handle immediate tactical situations and manage long-term projects. All this while providing a well-rounded team to bring you guaranteed response times, guaranteed systems management activities, and through the SLA, offering discounts on related services and training.
Our SLA is offered to provide the stability level of systems maintenance and monitoring, while at the same time allowing you to tap into a very strong team of technical and functional consultants who bring best practices and broad knowledge to your organization for other needs, whether for Sarbanes Oxley ad-hoc reports, permissions maintenance, data research, and enhancement specification creation. Beyond the maintenance, active support tickets, questions, and patch-installation are all managed online in a anytime-viewable ticket tracking system.
Contact a representative for a complimentary evaluation of your needs. 