Smartphones are a way of life for most people today, both in their personal and professional interactions. From GPS map directions to calendar syncing to emails and, yes, even phone calls; modern smartphones have become as ubiquitous as business cards. However, can your company smartphone join video conferences, check a colleagues status, answer customer calls in order of priority, and transfer between employees without being at your desk?
VOIP FOR BUSINESS: MAKE YOUR SMARTPHONE SMARTER
By implementing a VoIP (Voice over IP) phone system for your business (such as 3CX), you will be taking part in the concept of Unified Communications; connecting all of your organizations interaction and monitoring tools into one system. From simple calls to faxes and voicemails to conference calls, a VoIP phone system can connect you with customers and employees like never before.
One of the best benefits of a VoIP phone system is no longer needing to be tied to your desk phone. With an application on your smartphone, you can take your office extension everywhere and stay in touch wherever you go. You can instant message coworkers, check their availability to see if they’re busy, even join a voice or video conference using your phones camera.
UNIFIED COMMUNICATIONS: CONNECTING EVERYONE
On top of that, customer communication will improve. Based on customized settings that you choose, high priority customers can reach you even if your status is set to Busy for everyone else. With CRM (Customer Relationship Management) integration, you will be presented with your customer’s pertinent information before you ever pick up the call – allowing for swifter and more in-depth services to offer them.
One of the best aspects of using a VoIP Unified Communications system is that you may never need to make a traditional “cell tower” phone call again. By using your company’s own internet connection, all calls, chats, and conferences with other employees can take place over the web right from the smartphone application.
With the right VoIP software, your smartphone can save you and your business time and money – making your smartphone that much smarter along the way.
Contact an ECI representative today to find out how we can give you a smarter smartphone with VoIP technology for your business.