Does your ERP need an SLA?
Is your internal staff fully equipped to support your ERP application? With a Service Level Agreement (SLA) from ECI, you can address coverage gaps and grow your business without adding resources.
Benefits of an SLA...
An SLA covers preventative and corrective maintenance, ad-hoc support, change management, status reporting, bug investigation, patch-installation and more...all managed online in an anytime-viewable ticket tracking system. Of course, our customers can always pick up the phone and reach a member of our support staff directly if preferred.
Additionally, an SLA can be used for such needs as; Sarbanes Oxley ad-hoc reports, permissions maintenance, data research, and enhancement specification creation.
With an SLA, your company willl gain a consistent level of systems maintenance and monitoring, and at the same time, allow you to tap into a strong team of technical and functional consultants who bring best practices and broad knowledge to your organization.
Save time and money and receive specialized and consistent support with an ERP-focused Service Level Agreement (SLA) from a trusted and experienced partner!
ECI is a leader in the ERP services and support field and strategically priced to provide excellent support and knowledge at a noticeable savings. Supported applications include: Symix, SyteLine, MFG/Pro, Encompix, MAPICS XA, MAPICS XP, Microsoft Dynamics AX, FourthShift, Epicor, and others. (click here for complete list)
By partnering with our team of ERP experts, a Support Level Agreement will help you to reduce your in-house expertise requirements and support costs by bringing our team of 40 resources to your near-immediate benefit when the situation is critical or helping to strategically move you forward when your business dictates a change.
Our typical resolution for a system down situation is under an hour, while our accessibility and expert knowledge is simply without comparison. We maintain vendor agreements to have the “internal” access and inside knowledge to respond quickly and correctly to your support needs.
Let our team support your business with:
- Guaranteed response times
- Reduced in-house IT cost
- Strong industry knowledge
- Highly skilled resources (multiple MBAs, CMAs, MCPs, and APICS certified team members)
- Service provided by industry leaders
- An exact service plan to meet your needs
- Discounted rates on related services
Our Service Level Agreement includes:
- Corrective maintenance
- Support request updates
- Application monitoring and preventive maintenance
- Change management
- Status reporting
- Assistance with application usage (ie. "How-to")
- Bug investigation
With multiple levels of support, ECI can work with you, your budget, and organizational needs to create a service plan to handle immediate tactical situations and manage long-term projects. All this while providing a well-rounded team to bring you guaranteed response times and guaranteed systems management activities.
Want to learn more?
Contact an ECI representative today.
